Privacy Policy

Effective Date: May 29, 2023]

At Al Muaz Travels (accessible from https://muaztravels.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Al Muaz Travels and how we use it.

1. Information We Collect

When you use our website or contact us for travel services (such as flight bookings, visa processing, Umrah packages, and hotel reservations), we may collect the following personal information:

  • Personal Identification: Name, email address, phone number, and mailing address.

  • Travel Details: Passport information, travel dates, and destination preferences required for booking purposes.

  • Payment Information: Basic transaction details necessary to confirm your travel bookings (processed securely through authorized payment gateways).

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process your flight tickets, visa applications, hotel bookings, and package tours.

  • To communicate with you regarding your bookings, updates, or customer support inquiries.

  • To improve our website user experience and service offerings.

  • To comply with legal obligations and travel industry regulations.

3. Data Protection and Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We may share your information only with trusted third-party service providers (such as airlines, hotels, visa centers, and GDS/API providers) solely for the purpose of completing your requested travel arrangements.

5. Cookies

Al Muaz Travels uses ‘cookies’ to store information about visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize the user experience by customizing our web page content based on visitors’ browser type and other information.

6. Third-Party Privacy Policies

Our website may contain links or integrated widgets (such as WhatsApp chat or payment gateways). Al Muaz Travels’ Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your personal details, subject to legal and contractual obligations related to completed travel bookings.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

  • Website: https://muaztravels.com

  • Email:  info@muaztravels.com

  • Phone: +8801312417305

  • Office Address: Basabari Bazar, Raipur, Lakshmipur, Bangladesh.